FAQ

Purchases and Refunds

How do I purchase courses?
What are your payment methods?

We accept PayPal, Venmo, Apple Pay, and all major credit cards.



What is your refund policy?

Account Management


How do I sign-in?
Click on the “Sign in” link in the top right corner of the browser. Enter your email address and password to login. If you forgot your password, click on "Forgot your password" in the log in area.



How do I reset my password?
Once you have signed on and are on your dashboard, click to expand the droplist in the upper right corner next to your name. Click on Account and you'll be taken to an account management page. Use the Click Here to Change Your Password button, enter your current password, and enter/confirm your new password. Click Change Password. You will use this new password for future log ins.



How can I change my email address?
Once you have signed on and are on your dashboard, click to expand the droplist in the upper right corner next to your name. Click on Account and you'll be taken to an account management page. Enter your current password and the new email address that you want to have associated with your account, and click Update. You will use this new email address for future log ins.



How can I retrieve my password?
There is a link on all sign-in forms to help you recover your password. Choose "Sign In" in the top right corner of the browser, click the "forgot password?" button, and follow the on-screen instructions. You will receive an email with further instructions to reset your password.



How can I update my credit card information?
Once you have signed in and are on your dashboard, click to expand the droplist in the upper right corner next to your name. Click on Account and you'll be taken to an account management page. Enter your new credit card details and click Update Credit Card.



How can I cancel or delete my account?



Getting Started



How do I review and compare courses?
How do I plan my course learning path?
If my family would like to have their own cohort for a class, is that possible? Yes. Please contact a Tamarind Learning specialist at (561) 427-1330 to discuss your interests and the requirements.



If my family would like a customized learning track can you tailor the coursework to our family’s needs?
Yes, we would be pleased to develop custom coursework for your family. Please contact us (561) 427-1330 to speak with a Tamarind Learning specialist about the course design, fees, and about setting up your own unique family portal and login credentials.



Is internet access required?
Yes, an internet connection is required to log in and view your online course. All courses offer a range of multimedia features, and we recommend that you have a good broadband or network connection for the optimal experience.



What are the system requirements to access courses?
Web Browsers

We support the current and the previous major release of Chrome, Firefox, Safari, and Microsoft browsers. This currently includes Microsoft Edge and Internet Explorer. Each time a new browser version is released, we begin supporting that version and stop supporting the third most recent version.


Mobile Browsers

Current and previous Android versions

Current and previous iOS versions



From what devices can I access courses?
Tamarind Learning courses are accessible on PC screens, tablets, and mobile devices.



How do I navigate from inside the course?
There are two forms of navigation in each course:

Lessons: Every course has a menu/utility bar situated to the left of the content area. Click it to hide or expand the course content and utilities. In the content area, you can navigate to parts of the course and can view your progress.

Next and previous buttons: Each course has “Next” and “Previous” buttons situated just above the content area. Each button will allow you to move forward and backward through the course pages.



Course Taking



How many courses can I take at one time?
There is no limit to the number of courses that can be taken at any given time.



How do I complete assignments?
How do I use the discussion board?
Some courses include an online discussion forum, which are located below the content in the learner view of a course. To participate in a discussion thread, select the general section or one related to your particular topic. Then, click Start a new Discussion to post your thread or locate an existing thread to add a comment.



How do I provide feedback to Tamarind Learning on the courses I’ve taken? How do I communicate with instructors?
Some courses provide a quick link to contact an instructor. For those courses with an instructor assigned, click the "Ask Question" link in the left sidebar of your course. Then, complete the fields to send a question or comment to your instructor via email.



Is my participation in courses private?
Absolutely! You decide if you want to share your identity or use an alias in class. Tamarind Learning will never disclose your contact information with your class-mates nor any third-parties without your expressed permission.



What are the recent updates/changes to Tamarind Learning course content?
Click here to see the most recent updates and changes to our content.



How are the courses graded?
Pass or fail grades are provided based on participation and completion of required reading and assignments.



Can I receive college or continuing education credit for Tamarind Learning courses? What differentiates Tamarind Learning’s courses from other wealth education programs?

Other Training and Education Services



Do you provide training for family office executive retreats?
Yes, we develop custom learning for executive retreats based on your needs and requirements.



Do you train advisors and executives to deliver the Tamarind Learning curriculum?
Yes, we can train your executives or your advisors to become certified Tamarind Learning instructors in order to deliver our curriculum.



Trouble Shooting Audio and Visual Issues



Trouble Shooting Audio Issues
We recommend when having problems with audio to check your internet connection, reset your internet connection if necessary, clear your cache, and update your browser or try another browser. Additionally, check your speaker/headphone connection and your audio system preferences.



Trouble Shooting Visual Issues
We recommend when having problems viewing a video to check your internet connection, reset your internet connection if necessary, clear your cache, and update your browser or try another browser. More info here: http://wistia.com/doc/troubles...